National Grid crews have restored power to the more than 86,000 customers who lost electricity after damaging storms, high winds and three separate tornadoes moved across upstate New York Tuesday evening. The company’s more than 1,800 field workers removed downed trees, rebuilt electricity substations and replaced more than 100 broken poles after the storms’ devastation.
While the power has been restored to all circuits, there may be instances of damage to individual customer’s electricity service. Any customers who remain without power are asked to call National Grid at 1-800-867-5222 for assistance.
“We deeply appreciate our customers’ patience and understanding as we worked around the clock to restore service as quickly and safely as possible,” said Ken Daly, National Grid president, New York. “We also are grateful for the support and partnership of our state, county and local first-responders and emergency coordinators as well as the support and resiliency of our communities and customers.”
National Grid crews will remain in the field for the next few days as storm clean up continues. In some cases, temporary repairs were made to restore power as quickly as possible. Customers are likely to see significant continued utility crew activity in the days ahead as these temporary repairs are made permanent. National Grid urges drivers to use extreme caution as they approach work areas to ensure the safety of utility and other storm-response personnel.